|Business Application Service Management (BASM) is an emerging discipline within systems management that focuses on monitoring and managing the performance and quality of service of business transactions.
BASM can be defined as a well-defined process and use of related tools to detect, diagnose, remedy and report the service quality of complex business transactions to ensure that they meet or exceed end-users’ Performance measurements relate to how fast transactions are completed or information is delivered to the end user by the aggregate of applications, operating systems, hardware platforms, and network interconnects. The critical components of BASM include application discovery & mapping, application "health" measurement & management, transaction-level visibility, and incident-related triage.
Application service management extends the concepts of end-user experience management and real user monitoring in that measuring the experience of real users is a critical data point. However, BASM also requires the ability to quickly isolate the root cause of those slow-downs, thereby expanding the scope of real user monitoring/management.